Frequently Asked Questions
Updated 4 August 2021
Who is Cash Converters?

Cash Converters is the world's largest second hand dealer and Singapore's favourite place to buy and sell. Currently there are 5 stores around Singapore.
Click here to know more about Cash Converters.

What is Online Auctions?

Online auctions are sales transactions that result from a competitive bidding process conducted over the Internet.
Please click here for auction details.

What makes Online Auctions SG different from other auction site?

Online Auctions SG is the only auction site that you pay only what you bid, No Buyer's Premium, and GST is Absorb.

How to Join?

Just click Register and fill-up the form, we only require few important information. Make sure to use a valid email account and mobile number, an activation link will be sent through SMS after a successful registration.

Why do I need to provide my mobile number when registering?

Account activation link will be sent through SMS. Also when logging in, for a more secure access, a One-Time-Password or OTP is sent through SMS.

Why do I need to provide my email account when registering?

To log in, an email account is required. Also all notifications will be sent through email.

Can I view the item before I bid and where?

Yes, we do encourage all bidders to visit our auction host store to have a better look and feel of the items and to see the actual condition.

How would I know if I win the auction?

The successful bidder will receive an email sold notification. And after the auction ended, you can also check in Placed Bids and Purchase in your bidder account.

What are the payment method accepted?

For online payment we only accept PayNow. For more payment options, you can visit our auction host store to process the payment. Our stores accept Cash, Nets, Visa Master Debit/Credit Card payments.

Why the cashier asks for IC?

We are following the requirements set by the MAS "Monetary Authority of Singapore" and MINLAW "Ministry of Law" for second-hand dealers.

Why can't I click the "Pay Online with PayNow" button?

Payments will be accepted only after the current auction has completely ended.

How long does it take for PayNow payment to be processed?

Your PayNow payments will be confirmed during the office opening hours (Mon-Fri 9:30AM to 5:00PM). An email notification will be sent to confirm the receipt of payment within the next working day.

How to pay with PayNow?

Please click here to watch the video.

Can I purchase the item at the store?

Yes, but only after the auction ended. Item will sell at actual retail price.

Why does a bidder account get blocked?

A bidder account gets blocked if there is a breach of the auction's terms and conditions. Once a bidder account is blocked, he/she will be banned from joining future auctions.

Can I collect the items at any other Cash Converters store in Singapore?

Yes, but we require a full payment online. Once payment is confirmed as received, then we will arrange to transfer the purchased items to your preferred Cash Converters store for collection. Please allow 3 to 5 days to make the transfer.